E-LIVE HEALTH PRIVACY POLICY

This privacy notice for E-Live Health (“Company,” “we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“services”), such as when you:

• Visit our website at elivehealth.net, or any website of ours that links to this privacy notice.
• Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns?

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services. If you still have any questions or concerns, please contact us at info@elivehealth.net.

SUMMARY OF KEY POINTS

What personal information do we process?

When you visit, use, or navigate our services, we may process personal information depending on how you interact with E-Live Health and its services, the choices you make, and the products and features you use.

Do we process any sensitive personal information?

We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.

Do we receive any information from third parties?

We do not receive any information from third parties.

How do we process your information?

We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

How do we keep your information safe?

We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights?

The easiest way to exercise your rights is by filling out our data subject request form or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the services, express an interest in obtaining information about us or our products and services, participate in activities on the services, or otherwise contact us.

Personal Information Provided by You: The personal information we collect depends on the context of your interactions with us and the services, the choices you make, and the products and features you use. This may include:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Billing addresses
• Contact or authentication data
• Contact preferences
• Debit/credit card numbers

Sensitive Information: When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

• Health data

Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our services.

We automatically collect certain information when you visit, use, or navigate the services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as:

• IP address
• Browser and device characteristics
• Operating system
• Language preferences
• Referring URLs
• Device name
• Country
• Location
• Information about how and when you use our services

This information is primarily needed to maintain the security and operation of our services and for our internal analytics and reporting purposes.

The information we collect includes:

• Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our services. This log data may include your IP address, device information, browser type and settings, and information about your activity in the services (such as date/time stamps, pages and files viewed, searches, and actions taken).
• Device Data: Information about your computer, phone, tablet, or other device used to access the services. This may include IP address, device and application identification numbers, location, browser type, hardware model, internet service provider, operating system, and system configuration information.
• Location Data: Information about your device’s location, either precise or imprecise, depending on the type and settings of your device. You can opt out of allowing us to collect this information either by refusing access or disabling your location settings. Note that certain aspects of the services may be unavailable if you opt out.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our services, including:

• To facilitate account creation and authentication and manage user accounts: We may process your information to create and log in to your account and keep it in working order.
• To deliver and facilitate delivery of services to the user: We may process your information to provide you with the requested service.
• To respond to user inquiries/offer support: We may process your information to respond to inquiries and solve potential issues.
• To send administrative information to you: Details about our products and services, changes to terms and policies, and similar information.
• To fulfill and manage your orders: Processing orders, payments, returns, and exchanges made through the services.
• To request feedback: We may request feedback and contact you about your use of our services.
• To send marketing and promotional communications: Processing your personal information for marketing purposes in accordance with your preferences.
• To deliver targeted advertising: Developing and displaying personalized content and advertising tailored to your interests.
• To post testimonials: Publishing testimonials on our services that may contain personal information.
• To protect our services: Efforts to keep services safe and secure, including fraud monitoring and prevention.
• To evaluate and improve our services: Identifying usage trends, evaluating promotional campaigns, and improving user experience.
• To comply with legal obligations: Responding to legal requests and defending legal rights.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and have a valid legal reason to do so under applicable law, like your consent, compliance with laws, or legitimate business interests.

For the full privacy policy, including details on your rights, sharing information, data retention, and security measures, please visit our website or contact us at info@elivehealth.net